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CCCA
Customer Experience & Contact Centres

Certified Call Center Associate

Make every customer interaction count.

Duration — 4 weeks Self-study / Online Issued by Enlight From $1,000.00
The Certified Call Center Associate (CCCA) certifies the service, coaching and operational skills that make a contact centre or customer experience function measurably better. The curriculum covers service recovery, quality frameworks, workforce management and the metrics that matter to leadership, drawn from real contact-centre operations in the region.

Enlight manages registration, coursework, examination and certificate issuance for this programme directly.
Who it's forContact centre agents and associates
DeliverySelf-study / Online
Typical duration4 weeks
ExaminationProctored, on completion
Certificate codeCCCA
Related in Customer Experience & Contact Centres
CCXP Certified Customer Experience Professional 6 weeks → CCCM Certified Call Center Manager 8 weeks →