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CCXP
Customer Experience & Contact Centres

Certified Customer Experience Professional

Make every customer interaction count.

Duration — 6 weeks Self-study / Online / In-person Issued by Enlight From $1,000.00
The Certified Customer Experience Professional (CCXP) certifies the service, coaching and operational skills that make a contact centre or customer experience function measurably better. The curriculum covers service recovery, quality frameworks, workforce management and the metrics that matter to leadership, drawn from real contact-centre operations in the region.

Enlight manages registration, coursework, examination and certificate issuance for this programme directly.
Who it's forCX leads and service-design professionals
DeliverySelf-study / Online / In-person
Typical duration6 weeks
ExaminationProctored, on completion
Certificate codeCCXP
Related in Customer Experience & Contact Centres
CCCM Certified Call Center Manager 8 weeks → CCCA Certified Call Center Associate 4 weeks →