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CCCM
Customer Experience & Contact Centres

Certified Call Center Manager

Make every customer interaction count.

Duration — 8 weeks Online / In-person Issued by Enlight From $1,000.00
The Certified Call Center Manager (CCCM) certifies the service, coaching and operational skills that make a contact centre or customer experience function measurably better. The curriculum covers service recovery, quality frameworks, workforce management and the metrics that matter to leadership, drawn from real contact-centre operations in the region.

Enlight manages registration, coursework, examination and certificate issuance for this programme directly.
Who it's forContact centre managers and team leaders
DeliveryOnline / In-person
Typical duration8 weeks
ExaminationProctored, on completion
Certificate codeCCCM
Related in Customer Experience & Contact Centres
CCXP Certified Customer Experience Professional 6 weeks → CCCA Certified Call Center Associate 4 weeks →